Coronavirus - Covid 19

A message to our community

At Hear for Less we are doing everything we can and taking all necessary precautions to ensure the safety of our customers and staff. This includes keeping all work areas sanitised.

Operation:

Hear for Less will operate as close to 'as normal as possible' during this unprecedented time. Our online / fulfilment presence will continue to operate as long as Australia Post continue to deliver your parcels. 

Freight and Logistics were considered 'essential' as referenced by Australian Prime Minister Scott Morrison in his most recent announcement. We will continue to process all orders until this changes.

Staff:

All Hear for Less teams members are being given regular breaks to thoroughly wash their hands. Staff who are feeling unwell, been in contact with a confirmed case of Covid-19 or with someone who has recently arrived from overseas will not come in to work. We also offer staff the ability to work from home, should they feel safer this way.

Clinics:

Please let us know urgently if you are feeling ill and already have an appointment to see an audiologist. We can work out a plan to have you seen once you have been given clearance from your local GP. 

Hear for Less affiliated clinics are taking all of the necessary precautions to ensure both yours and their staff's safety is paramount. If you have any concerns regarding the fitting of your hearing aids then please feel free to contact us to discuss this further.

Suppliers and manufacturers:

Hear for Less has consulted with our suppliers and manufacturers to understand their procedures and protocols with their staff, handling of goods and making sure that products are handled carefully.

Logistics / Delays: 

Please bear with us. With reduced airline services, both domestic and international, we expect delivery times to be effected. Other than standard deliveries there might be delays with express and courier post services. As these services are 3rd party logistics they are out of our hands.

Hear for Less works around the clock to ensure that we get goods packaged quickly and sent off to our valued customers. 

Delays in logistics could also affect the receiving of goods into our warehouse. Items such as Hearing Aid Batteries may not arrive to us on time, therefore, in order to ensure that Hear for Less keeps you "hearing" we will upgrade your order to a similar or better battery and send those out right away.

Ongoing Monitoring: 

Hear for Less are monitoring updates to government and health recommendations and will advise you if things change.

Thank you for bearing with us during this difficult time and stay safe.

All the best, from the team at Hear for Less

 

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