No Worries, 30-day, Money Back Guarantee
At Hear for Less®, we stand behind our products. That’s why we offer a “No Worries” 30 day Money Back Guarantee on most products. Please read our returns policy and our terms and conditions in full as restrictions do apply. We have used asterisks (*) next to certain words in order to help make finding details relating to certain items clearer for you, the consumer.
We make every reasonable effort to be fair to our customers and to please you. In return we ask that you not take unfair advantage of us. You can call or email us any questions, and we will try to satisfy your reasonable requests.
Change of mind, or not suitable? Return your eligible product(s) to Hear for Less® within 30 days to receive a full refund minus 5% re-stocking fee and original postage costs. For purposes of clarity, the 5% re-stocking fee applies to all eligible products returned where there is no fault covered under the standard manufacturers warranty.
Please be very clear whether you are returning your item due to Change-of-mind" or whether there is an issue with your item.
There are no returns under this policy on any of the following brands / products: Noizezz Ear Plugs, Uniden Telephones, Oricom Telephones, VTech Telephones or any ear wax removal tools / kits.
*Please note due to health and cleanliness reasons, not all items can be returned back to Hear for Less®. If you have purchased an item that is designed to touch your ear in any way, and you have opened this product then Hear for Less cannot accept this product to be returned for exchange or a refund.
A standard $50.00 service fee + any return postage costs incurred by Hear for Less will be automatically deducted from any refund for any goods sent back as "faulty", however, no fault can be found under the manufacturers standard 12 month warranty.
Hearing Aids are not included in this statement, however you have up to 45 days from the date of purchase to return your hearing aids back to a Hear for Less® endorsed clinic, should they not meeting your hearing requirements. Each Hearing Aid clinic has the right to withhold upto $300.00 from the return of your Hearing Aids to cover their professional services / care.
This does not affect your statutory rights. Please view our Terms and Conditions for more information about this subject.
To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be damaged in any way by the customer during the time the item is in the customer’s possession. Please see Our Terms and Conditions in relation to warranty claims. Unless otherwise stated in a product listing, most products sold at Hear for Less® are able to be returned for change of mind purposes under this policy. Where a product listing specifically states that the product is not able to be returned under this policy (usually due to health and cleanliness reasons), then no returns for change of mind will be permitted. All returns are subject to the Hear for Less® Terms and Conditions.
To return goods you need to contact us to obtain a Return Authorisation Number (RAN). You can request one by mailing customerservices[@]hearforless.com.au. The RAN should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.
You will be notified by email or in writing when your returned Goods have been received by us.
We do not accept returns after 30 days, starting the date of purchase, however if your good are deemed faulty in accordance to the manufactures warranty then a replacement of that item will be sort for you. There will be a process that needs to be followed for faulty goods which includes the return, testing and assessing of the product, fixing the issue where possible or full replacement of the product which will then be returned to you. Hear for Less will only offer a refund of said product if this product is out of stock. Postage costs are not refundable.
For more details please visit our terms and conditions. Your statutory rights are not affected.
When does the 30 day period start?
Your itemised receipt will contain all the information you require, including the date of sale. The 30 day period will start from this date. You are responsible for the safe return of your item and you item must be received within the 30 days of the date of sale. All postage costs, packing and handling are done so at your own cost. We must receive the product in order to assess the validity of a refund.
Can I return it even if I simply don’t like it?
Yes, this truly is a money back, no worries guarantee subject to the the both the returns policy and our terms and conditions.
Proof of purchase and a letter outlining the reason for the return must always be provided. This will allow us to understand the source of your dissatisfaction and help improve our service.
Faulty Products / Warranty Claims
Please see Terms and Conditions in relation to warranty claims.
Returns Policy Terms & Conditions
Need to return your product back to Hear for Less®? Here’s how
Step 1. Read all of the above information first. If you believe you are eligible then go to step 2.
Step 2. Get in touch right away. The best option is by email at firstname.lastname@example.org
Step 3. We will give you your all-important RAN
Step 4. Send the products back with the required documentation to Hear for Less®
Step 5. Hear for Less® will issue with the appropriate replacement or full product refund.
Above all, we ask that you be honest with us. Tell us if you damaged a product. We do not seek to take advantage of you or punish you, but we will be far less inclined to work with you to provide a maximum refund if we determine, at our sole discretion, that we were misled.