Shipping policy

9. Delivery and ownership of the goods

9.1
We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. Hear for Less® does not accept any liability for loss or damage suffered by anyone as a result of any such delays.

9.2
The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by Hear for Less®. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e- mail address nominated in their Order. Customers are permitted to cancel their Order and receive a refund in accordance with the Refunds Policy at any time prior to dispatch of the Product(s).

9.3
Hear for Less® may not deliver Products to PO Box addresses.

9.4
Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.

9.5
The couriers or postal services nominated by Hear for Less® will deliver Products during local business hours (9am to 5pm, Monday to Friday).

9.6
Hear for Less® is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by Hear for Less® (as notified to the Customer) in relation to date and time of delivery. Hear for Less® shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.

9.7
Hear for Less aims to send all packages received before 10am on open business days (based on Victoria, Australia business days) We do, however, experience large amounts of orders in which your item may not be dispatched until the following business day. 

Please view our Terms and Conditions for more information.